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The Wishabi FAQ

What is it and what does it do?

How much does Wishabi cost? Does the price of items from the US include duties and brokerage fees? How does Wishabi make cross-border shopping easier for Canadians? How much is shipping? Why is the pricing on the site different than the pricing at the Merchant? How does deal rating work? How is the % and $ off computed? What about privacy? I cannot find what I want on Wishabi, what can I do? How come products from a certain store cannot be found? What are DealGenius Recommendations? How should I use the Price History Graph? How do I build or modify my shopping profile? What is a price alert? How often do I get alerted? Does the target price include fees, such as shipping? How do I view, change, or cancel my price alerts? Can I share deals or recommendations with my friends? How do I post a deal? What makes a top deal? How do I get products from my store listed on Wishabi?

How much does Wishabi cost?

Wishabi is always 100% free to our fellow Canadian shoppers.


Does the price of items from the US include duties and brokerage fees?

The prices you see on Wishabi, for items that are shipped from the US, include Wishabi's best estimate of shipping, duties, and brokerage, all in Canadian dollars. You should always check with the Retailer you purchase with to determine the exact Duties, Shipping and Brokerage fees. Sales tax is not included at this point in time but will be based on the province you live in. Due to fluctuating exchange rates, the price you actually pay at the time of purchase might be slightly different than the quoted price.


How does Wishabi make cross-border shopping easier for Canadians?

Wishabi makes cross-border shopping easy by showing deals available to Canadians, regardless of whether it is shipped from the US or Canada. Items shipped from the US will have a US flag icon next to the price. All prices are in Canadian dollars with an estimate of duties, brokerage and available shipping cost included. You should always check with the cross-border retailer before purchase to get the final pricing. Due to fluctuating exchange rate and Merchant policies, it is recommended to confirm final costs with the Merchant before purchasing.


How much is shipping?

Wishabi works with Retailers to provide the most accurate shipping estimates possible. This information is shown in Canadian dollars when it is available. Note that you should always confirm final shipping costs with the Merchant, as shipping can vary depending on your location and sometimes retailers change their shipping rates without telling us. If shipping is unknown, then you'll have to check with the Merchant.


Why is the pricing on the site different than the pricing at the Merchant?

Wishabi receives data from the Merchant and updates it through the system. This information may take a few hours to propagate through our systems, and sometimes the Merchants update the prices on their site, before they send us an update, which may cause a pricing differencebetween our site and the Merchant sites. If you do see a pricing error, please let us know using our feedback buttons. Our operations team will investigate with the Merchant.


How does deal rating work?

Wishabi uses a patent pending system called Deal Rank to allow you to see, at a glance, just how good a deal is. Because price is not the only factor to consider when making at a purchase, deal ranking considers market condition, Merchant store policies (such as return policies, etc), and a variety of other factors to determine what a good deal is.


How is the % and $ off computed?

Wishabi uses the Merchant's regular price to determine what the % and $ off for your benefit. You can refer to the pricing history chart to determine if it's a good time to buy or not.


What about privacy?

Respecting the privacy of our users is a priority here at Wishabi. We do not share any personally identifiable information with third parties. For more details on how we protect your privacy, please see the Wishabi Privacy Policy.


I cannot find what I want on Wishabi, what can I do?

If you search for something and cannot find it in the system, you can try searching again with fewer or different keywords.


How come products from a certain store cannot be found?

Wishabi is always aiming to include all products available to Canadians and we are actively expanding our coverage. If your favourite store is not listed, let us know by leaving feedback and we'll get to work right away.


What are DealGenius Recommendations?

With its patent pending Deal Rank system, Wishabi analyzes market trends and historical data to offer buying recommendations to Canadians. Know when to buy, when to wait, what to watch-out for, and even be warned when a deal seems too good to be true.


How should I use the Price History Graph?

Price history is one of the factors in forming a recommendation, and is helpful to those savvy shoppers who want to do their own analysis. Wishabi shows the highest and lowest prices for an item, as well as the number of sellers offering the product. To maintain high data integrity, only information from verified deals will be included on this display.


How do I build or modify my shopping profile?

To build or modify your shopping profile, click on the link on the left side of the Wishabi.ca home page after signing in. You can then select categories that interest you, so Wishabi can build the proper recommendations for you. Your recommended deals will be shown on your home page and sent to you via email each week.


What is a Price Alert?

Price alert is a service that sends real-time notifications to you when a product drops below the target price you specified. Set price alerts for your favourite products, and never miss deals again.


How often do I get alerted?

A price alert is sent the instant your product drops below the target price. Price alerts are only sent once for a specific item, and will become inactive once sent. If you want to receive more price alerts for the same item, you can reactivate the alert by setting a new target price.


Does the target price include fees, such as shipping?

Yes, the target price that you set is inclusive of shipping, duties, brokerage, and exchange fees.


How do I view, change, or cancel my price alerts?

Your active and inactive price alerts are displayed in your "My Wishabi" page, as well as the Wishabi home page after signing in. You will be able to make changes such as modifying target prices, removing alerts, or removing items.


Can I share deals or recommendations with my friends?

You can share almost anything in Wishabi with your friends, including deals, product recommendations, your Wishabi lists and more. In addition, you can send personal messages or leave a comment for the community at large.


What makes a top deal?

A great deal is more than just a low price. Wishabi uses its patent pending Deal Rank Algorithm to determine the best deal for an item. Factors such as item condition, rebates, Merchant reputation, and shipping cost affect the deal rank of an item. To make Deal Rank more accurate, be sure to include as much information as possible (ex: shipping, expiration, etc.) so that Wishabi doesn't have to guess on the conservative side for you.


How do I get products from my store listed on Wishabi?

To learn more about becoming a Wishabi Merchant Partner, click here, or email us at Merchant-inquiry@wishabi.com